Refund Policy

    • Service Agreement will be terminated if the cord blood collection is unsuccessful due to an emergency situation during birth delivery.

 

    • Service Agreement will be terminated if the expectant mother gives birth in a Hospital Authority hospital during an emergency, resulting in failure to collect cord blood specimen.

 

    • Client is given the option to consider terminating the Service Agreement if the volume of cord blood collected is less than 30 ml and/or the number of stem cells harvested from the cord blood sample is less than Cryolife’s recommended minimum standard, 2 x 108, which would not be suitable for transplantation.

 

    • Client is given the option to consider terminating the Service Agreement if the cord blood sample is contaminated (excluding HIV).

 

    • However, if the maternal blood and/or cord blood sample is tested to be HIV positive, then the Service Agreement MUST be terminated without any refund.